An RMA is required to return product to MTU. To contact MTU, fill in a Help Ticket and select PAYMENT, including your order number, full name, email used on the order, your daytime phone number, the product to repair. Describe the problem or failure in as much detail as you can. If we determine that the product has failed, we will give you an RMA (Return Materials Authorization) number and address where to ship the product, freight prepaid. The RMA number must be clearly visible on the outside of the shipping carton to be received at MTU.
NOTE: Product returned to MTU without an RMA number on the outside or inside of the package will be accepted, but no refund will be issued for the product.
Note: MTU reserves the right to change policies, prices and specifications without notice.